Voice agents that handle the whole call
We build real-time voice agents that answer calls, understand what the caller wants, look up real information from your systems and complete the task — handing over to a person the moment a call needs one. Support queues, appointment booking, order status and after-hours coverage.
Technology we build with
The engineering behind a call that feels natural
Voice lives and dies on responsiveness. We engineer the full pipeline — streaming speech recognition, reasoning and synthesis — to keep round-trip latency low enough that turn-taking feels natural, with barge-in so callers can interrupt just as they would with a person.
- Latency tuned low enough that turn-taking feels natural rather than robotic
- Barge-in and natural turn-taking so callers can interrupt and be understood
- Telephony integration over SIP for inbound and outbound call handling
- Grounded answers and real actions, not just scripted phone-tree responses
What we instrument
Agent monitoring
Resolution rate
Response latency
Satisfaction
Real-time speech, engineered for latency
Every stage of the voice pipeline tuned for the responsiveness a real conversation demands.
Real-time STT/TTS
Streaming speech recognition and natural-sounding synthesis, tuned for fast round trips.
Barge-in & turn-taking
Callers can interrupt mid-sentence and the agent adapts, just like a natural human exchange.
Telephony (SIP)
Inbound and outbound calling over SIP so voice agents plug into your existing phone system.
Multilingual handling
We scope and validate the specific languages, accents and code-switching your callers actually use — tested against your own call recordings, not assumed.
Knowledge grounding
Answers pulled from your systems and knowledge base, so the agent is accurate, not scripted.
Human escalation
Warm transfer to a live agent with full call context when a caller needs a person.
Voice that handles the whole call
Where real-time voice agents replace phone trees and hold music.
Evaluation-driven
Every build ships with an evaluation suite, so quality is measured rather than asserted.
Deployed your way
Your cloud account, VPC or on-premise — including open-weight models where data cannot leave.
Source-code handover
You receive the code and the documentation. No lock-in to us to keep it running.
Human in the loop
Approval gates and review queues wherever an automated mistake would be costly.
Common questions
We tune the pipeline for low latency and natural turn-taking, with barge-in so callers can interrupt — which is what makes a voice assistant feel fluid rather than robotic. We are always transparent that it is an assistant, and it hands off to a person on request.
Which call type costs you the most?
Tell us about it. We will scope what a voice agent can take off your queue, and be straight about the parts that still need a person.